The application of a 0% VAT rate on the export of Taxable Services (JKP) often becomes entangled in the debate between economic substance and formal administrative compliance. The dispute between PT HI and the DGT focused on the correction of FICO Charges, which were claimed as service exports but reclassified by the tax office as domestic supplies subject to a 10% rate. The respondent based the correction on the Petitioner's non-compliance with administrative requirements set forth in PMK-32/PMK.010/2019, which mandates specific formalities to recognize a transaction as a service export. Conversely, the Taxpayer asserted that the financial support services were tangibly utilized by affiliated entities in Australia, Malaysia, and the USA; thus, based on the destination principle, the consumption occurred outside the Customs Area.
The Board of Judges, in their deliberation, prioritized the nature of VAT as a tax on consumption. The Judges argued that as long as the services were substantively proven to be utilized abroad, they constitute an export of services subject to a 0% rate. The Taxpayer's failure to meet the administrative requirements in PMK-32 indeed carries the legal consequence of non-creditable Input Tax, but it does not automatically transform an export object into a domestic supply object.
This decision reaffirms that the substance of service utilization (destination principle) prevails over administrative procedures in determining VAT rates, providing legal certainty that genuine service exports should not be burdened by domestic taxes to maintain international competitiveness.
A Comprehensive Analysis and the Tax Court Decision on This Dispute Are Available Here